Shipping policy

Shipping and Delivery Policy

Urban Worm Movement LLC
Last Updated: August 15, 2026

Thank you for shopping with Urban Worm Movement LLC.

Urban Worm Movement offers products from both our own inventory and a network of trusted independent suppliers. Most products sold through our store are fulfilled and shipped directly by our Partner Suppliers, including suppliers participating through Shopify Collective. A limited number of products are stocked and shipped directly by Urban Worm Movement.

This Shipping and Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

For questions regarding an order, please contact:

Urban Worm Movement LLC

Phone number: 713-714-0894

Email: hello@urbanwormmovement.com

Mailing Address:  Urban Worm Movement, 8220 Louetta Rd, Suite 152A, PMB3, Spring TX 77379, United States

How We Fulfill Orders

Products purchased through Urban Worm Movement may be fulfilled in one of two ways:

Urban Worm Movement–Fulfilled Products

A limited number of products are stocked, packed, and shipped directly from Urban Worm Movement.

Partner-Fulfilled Products

Most products offered through our store are fulfilled and shipped directly by independent third-party suppliers, including suppliers participating through Shopify Collective (“Partner Suppliers”).

Although a Partner Supplier may physically package and ship your product, your purchase through the Urban Worm Movement store is made with Urban Worm Movement LLC unless expressly stated otherwise.

Partner Suppliers may control or provide information concerning:

  • inventory availability;

  • order processing time;

  • fulfillment location;

  • shipping origin;

  • available shipping methods;

  • shipping carrier;

  • package preparation;

  • tracking information; and

  • estimated transit times.

Because products may be fulfilled from different locations, fulfillment and delivery times can vary between items in the same order.

Orders May Arrive in Multiple Shipments

If your order contains products from more than one supplier or fulfillment location, your order may arrive in separate packages.

This means a single Urban Worm Movement order may:

  • arrive on different days;

  • be shipped from different locations;

  • use different shipping carriers;

  • have multiple tracking numbers; and

  • have separate shipping or delivery notifications.

Receiving one package does not necessarily mean your entire order has been delivered.

Please review your order confirmation and tracking information to determine whether additional shipments are still in transit.

Processing Times

Urban Worm Movement–Fulfilled Products

Products stocked and shipped directly by Urban Worm Movement are generally processed within 2–5 business days, unless otherwise stated on the product page.

Business days generally do not include Saturdays, Sundays, or federal holidays.

Processing time refers to the time required to prepare your order for shipment. It does not include carrier transit time.

Processing may occasionally take longer because of:

  • unusually high order volume;

  • holidays;

  • severe weather;

  • inventory issues;

  • product preparation requirements; or

  • other circumstances outside our reasonable control.

If a different processing timeframe applies to a product, that information may be provided on the applicable product page.

Partner-Fulfilled Products

Processing times for Partner-Fulfilled Products are determined by the applicable Partner Supplier and can vary by product.

Because Urban Worm Movement does not physically warehouse or package most Partner-Fulfilled Products, we cannot guarantee that all suppliers will process orders within the same timeframe.

Estimated shipping or delivery information may be displayed on:

  • the product page;

  • your shopping cart;

  • checkout;

  • your order confirmation;

  • your shipping confirmation; or

  • tracking information provided after fulfillment.

Partner Supplier processing times may be affected by weekends, holidays, inventory availability, order volume, weather, carrier schedules, or other operational circumstances.

Shipping Rates

Applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • the products ordered;

  • fulfillment location;

  • Partner Supplier;

  • package weight or dimensions;

  • delivery destination;

  • carrier;

  • selected shipping method; and

  • applicable supplier shipping rates.

For Partner-Fulfilled Products, shipping rates may be provided by or based on shipping information established by the applicable Partner Supplier.

If an order contains products from multiple fulfillment locations, shipping charges may reflect the cost of fulfilling those items separately.

Any available free-shipping promotion will be subject to the terms of that promotion.

Estimated Delivery Times

Any processing, shipping, transit, or delivery timeframe displayed by Urban Worm Movement is an estimate unless expressly identified as guaranteed.

Delivery estimates generally consist of two separate periods:

Processing Time + Carrier Transit Time

For example, a product may require several business days to be prepared by the fulfillment location before the shipping carrier receives the package.

Carrier transit times begin after the package has been transferred to the carrier.

Delivery times may vary because of:

  • supplier processing;

  • carrier delays;

  • severe weather;

  • natural disasters;

  • holidays;

  • labor disruptions;

  • high shipping volume;

  • transportation interruptions;

  • customs processing;

  • incorrect or incomplete addresses;

  • remote delivery locations;

  • extreme temperatures;

  • inventory issues; or

  • circumstances outside our reasonable control.

We cannot guarantee carrier delivery dates unless a specific guaranteed service is expressly offered.

Shipping and Delivery Delays

We make reasonable efforts to provide accurate processing and delivery estimates.

If Urban Worm Movement or a Partner Supplier is unable to ship merchandise within the timeframe promised or otherwise required by applicable law, Urban Worm Movement will provide any notice, consent request, cancellation option, refund, or other remedy required by applicable law.

Customers will not be charged a cancellation fee when an order is canceled because Urban Worm Movement or a Partner Supplier cannot fulfill or ship the merchandise and applicable law requires a full refund.

Carrier delays that occur after an order has shipped may be outside the direct control of Urban Worm Movement or the Partner Supplier.

If your shipment appears significantly delayed, please contact Urban Worm Movement so we can review the available tracking information and, when appropriate, communicate with the supplier or carrier.

Tracking Your Order

Tracking information will be provided when available.

For Partner-Fulfilled Products, tracking information is generally created by the applicable Partner Supplier and transmitted to Urban Worm Movement through Shopify or another fulfillment system.

Because products may ship separately, you may receive more than one shipping confirmation or tracking number for the same order.

Tracking information may take time to update after a shipping label is created.

A carrier's system may initially display messages such as:

  • Label Created;

  • Pre-Shipment;

  • Shipment Information Received; or

  • Awaiting Carrier Pickup.

These statuses do not necessarily mean the carrier has physical possession of the package.

Please allow the carrier's tracking system reasonable time to update.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

Once an order has been transmitted to a Partner Supplier or entered the fulfillment process, we may be unable to change the shipping address.

If you notice an error, contact us as soon as possible:

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

We will make reasonable efforts to assist, but address changes cannot be guaranteed once processing or fulfillment has begun.

 

Incorrect or Incomplete Addresses

Urban Worm Movement is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer, except as otherwise required by law.

If a package is returned to the sender because of:

  • an incorrect address;

  • an incomplete address;

  • an undeliverable address;

  • refusal of delivery;

  • failure to retrieve a package; or

  • another customer-related delivery issue,

the customer may be responsible for additional shipping charges if reshipment is requested.

Refund eligibility for returned packages is governed by our Refund, Return, and Cancellation Policy.

Changes and Cancellations After Ordering

Orders may begin processing shortly after they are placed.

Partner-Fulfilled Products may be electronically transmitted to the applicable Partner Supplier soon after checkout.

As a result, changes or cancellations are not guaranteed, even when requested shortly after purchase.

Our cancellation deadlines, cancellation fees, and applicable exceptions are explained in our Refund, Return, and Cancellation Policy.

If a Partner Supplier has already processed, fulfilled, or shipped an order, cancellation may no longer be possible.

Out-of-Stock or Unavailable Products

Inventory for many Partner-Fulfilled Products is controlled by the applicable Partner Supplier and may be electronically synchronized with the Urban Worm Movement store.

Although we make reasonable efforts to display accurate inventory information, availability can change unexpectedly.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot fulfill an ordered product, Urban Worm Movement may:

  • cancel the affected item;

  • contact you regarding available options;

  • issue a refund for the unavailable item; or

  • provide another appropriate resolution.

No cancellation or restocking fee will be charged when an item is canceled because Urban Worm Movement or a Partner Supplier cannot fulfill it.

Live Worms, Insects, and Other Beneficial Organisms

Urban Worm Movement does not currently ship live worms, insects, or other live beneficial organisms directly from our own facility.

Live worms, insects, beneficial nematodes, and other live organisms offered through our store are fulfilled and shipped by independent Partner Suppliers.

Live-organism shipments may require special handling and may be affected by:

  • extreme heat;

  • freezing temperatures;

  • severe weather;

  • holidays;

  • carrier schedules;

  • destination conditions; and

  • other circumstances that could affect the health or viability of the shipment.

A Partner Supplier may delay or adjust the shipping date when environmental or delivery conditions could reasonably jeopardize the live organisms.

For this reason, the date an order is placed may not be the date the live organisms are shipped.

Live-Organism Delivery

Customers should:

  • monitor tracking information;

  • make reasonable arrangements to receive the shipment promptly;

  • avoid allowing live-organism packages to remain outside for extended periods; and

  • inspect the shipment promptly upon delivery.

Product-specific shipping instructions, live-arrival guarantees, reporting deadlines, photograph requirements, or Dead on Arrival (“DOA”) requirements displayed on the applicable product page also apply.

If there is a problem with a live shipment, contact Urban Worm Movement immediately:

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

Please refer to our Refund, Return, and Cancellation Policy for additional information regarding live-organism claims.

Plants and Other Perishable or Temperature-Sensitive Products

Plants, flowers, growing materials, biological products, and other perishable or temperature-sensitive products may be fulfilled by Partner Suppliers and may require special shipping schedules or handling.

Shipping may be delayed or adjusted because of weather, temperature, carrier schedules, product condition, destination requirements, or other factors affecting safe delivery.

Product-specific shipping information displayed on the applicable product page should be reviewed before ordering.

Damaged Packages or Products

Please inspect your order promptly upon delivery.

If your package or product arrives damaged, defective, incomplete, or incorrect, contact Urban Worm Movement as soon as possible.

Please provide:

  • your order number;

  • a description of the problem;

  • photographs of the product;

  • photographs of the shipping package and shipping label when possible; and

  • photographs of any visible shipping damage.

Please retain the product and packaging until we have reviewed the claim and provided instructions.

For Partner-Fulfilled Products, Urban Worm Movement may communicate with the applicable supplier or carrier to coordinate the appropriate resolution.

Please refer to our Refund, Return, and Cancellation Policy for additional information.

Missing Packages

If tracking shows that your package is still in transit but delivery appears delayed, please allow reasonable time for the carrier to complete delivery.

If tracking appears to have stopped updating for an extended period, contact Urban Worm Movement so we can review the shipment information.

For Partner-Fulfilled Products, we may need to coordinate with the applicable Partner Supplier regarding the shipment.

Depending on the circumstances, a carrier investigation or supplier inquiry may be required before a replacement or refund can be approved.

Packages Marked “Delivered”

If tracking indicates that a package was delivered but you cannot locate it:

  1. check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other secure locations;

  2. check with household members, neighbors, building management, or others who may have accepted the package;

  3. review the carrier's tracking information for delivery details; and

  4. contact the carrier when appropriate.

If the package still cannot be located, contact Urban Worm Movement.

For Partner-Fulfilled Products, we may coordinate with the supplier or carrier to determine what additional options are available.

A carrier's “Delivered” scan does not automatically determine the outcome of every missing-package claim. Claims will be evaluated based on the circumstances, available tracking information, supplier information, carrier information, and applicable law.

Lost Shipments

A package may need to meet the applicable carrier's criteria before it can officially be considered lost.

If a shipment appears lost, contact Urban Worm Movement.

For Partner-Fulfilled Products, Urban Worm Movement may coordinate with the applicable Partner Supplier, who may be required to initiate a carrier claim.

Depending on the circumstances, resolution may include:

  • replacement;

  • reshipment;

  • refund;

  • carrier investigation; or

  • another appropriate remedy.

Refused and Unclaimed Deliveries

Customers should not refuse delivery as a substitute for requesting an authorized return unless Urban Worm Movement specifically instructs them to do so.

A refused or unclaimed shipment may be returned to Urban Worm Movement or to a Partner Supplier.

Additional shipping or return charges may apply when a shipment is refused or unclaimed for reasons unrelated to an error by Urban Worm Movement or the Partner Supplier.

Any refund remains subject to our Refund, Return, and Cancellation Policy.

Delivery Restrictions

Certain products may not be available for shipment to every location.

Shipping restrictions may arise from:

  • supplier limitations;

  • carrier restrictions;

  • agricultural restrictions;

  • plant or live-organism restrictions;

  • hazardous-material regulations;

  • state or local laws;

  • product registrations;

  • weather conditions; or

  • other legal or operational requirements.

We reserve the right to decline or cancel shipment of a product to a location where shipment is unavailable, restricted, or prohibited.

If we cancel an order because we cannot legally or operationally ship the product to the destination, any applicable refund will be issued in accordance with our Refund, Return, and Cancellation Policy and applicable law.

United States Shipping

Unless specifically stated otherwise, products are available for shipment only to destinations supported by Urban Worm Movement and the applicable Partner Supplier.

Availability and shipping options are determined at checkout based on the products and destination entered.

Not every Partner Supplier ships to every U.S. state, territory, military address, P.O. box, or other destination.

International Shipping

International shipping is available only when specifically offered at checkout for the applicable product and destination.

Partner Supplier international-shipping availability may vary.

International orders may be subject to:

  • customs duties;

  • import taxes;

  • brokerage fees;

  • government charges;

  • customs inspections; and

  • additional transit time.

Unless expressly stated otherwise at checkout or required by law, customers are responsible for import duties, taxes, or charges imposed by the destination country.

Urban Worm Movement does not control customs processing times.

Returns

Do not return merchandise to the address shown on a shipping label or packing slip without first contacting Urban Worm Movement.

The shipping origin of a Partner-Fulfilled Product may not be the appropriate return location.

All return requests must follow our Refund, Return, and Cancellation Policy.

We will provide the correct return instructions and return destination for approved returns.

Questions About Your Shipment

Urban Worm Movement remains your point of contact for orders placed through our store, including Partner-Fulfilled Products.

For questions regarding:

  • order status;

  • tracking;

  • shipping delays;

  • missing packages;

  • damaged shipments;

  • incorrect products;

  • live-organism shipments;

  • Partner-Fulfilled Products; or

  • delivery concerns,

please contact:

Urban Worm Movement LLC

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

Please include your order number whenever possible.