Refund policy

Refund, Return, and Cancellation Policy

Urban Worm Movement LLC
Last Updated: August 15, 2026

We want you to be satisfied with your purchase from Urban Worm Movement LLC. This Refund, Return, and Cancellation Policy explains how returns, refunds, cancellations, damaged-item claims, live-animal claims, and Partner-Fulfilled Product requests are handled.

Some products are fulfilled directly by Urban Worm Movement, while others are fulfilled and shipped by independent third-party suppliers, including suppliers participating through Shopify Collective (“Partner-Fulfilled Products”).

Unless expressly stated otherwise, purchases made through the Urban Worm Movement store are transactions with Urban Worm Movement LLC, even when a Partner Supplier fulfills and ships the product.

Please contact Urban Worm Movement before returning any product.

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

Merchandise Returns

Eligible non-live merchandise may be returned within 14 days of delivery.

To qualify for a return, the item must generally be:

  • unused, unworn, and in its original condition;

  • returned with all original tags, components, accessories, manuals, and packaging;

  • accompanied by a receipt, order number, or other proof of purchase; and

  • otherwise eligible for return under this Policy.

Return eligibility may also be subject to product-specific conditions disclosed on the applicable product page.

Return Authorization Required

Contact Urban Worm Movement before sending any item back:

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

We will review your request and, if the item is eligible, provide return instructions and the appropriate return destination.

Do not return an item to Urban Worm Movement or directly to a Partner Supplier without first receiving return instructions.

Items returned without prior authorization may not be accepted or may experience delays in processing.

Restocking and Handling Fee

Approved returns of eligible merchandise may be subject to a 20% handling and restocking fee.

The restocking fee does not apply when the return results from:

  • an incorrect item being shipped;

  • merchandise arriving damaged or defective;

  • an error by Urban Worm Movement;

  • an error by the applicable Partner Supplier for which a refund or replacement is approved; or

  • circumstances in which applicable law requires a full refund without such a deduction.

Any applicable restocking fee will be disclosed or confirmed as part of the return-authorization process.

Return Shipping Costs

Unless the return results from an error by Urban Worm Movement or the applicable Partner Supplier, or applicable law requires otherwise, the customer is generally responsible for return shipping costs.

Return shipping labels are not automatically provided.

For Partner-Fulfilled Products, the return destination and availability of a return shipping label may depend on the applicable supplier and the return arrangement between Urban Worm Movement and that supplier.

If we provide a prepaid return shipping label for a customer-responsibility return, the cost of that label may be deducted from the refund where permitted by law and disclosed to you.

Original shipping charges are generally non-refundable unless:

  • the item was damaged, defective, or incorrect;

  • the order could not be fulfilled as promised;

  • Urban Worm Movement or a Partner Supplier made an error; or

  • applicable law requires the shipping charge to be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

  • an item arrives damaged;

  • an item appears defective;

  • you receive the wrong product;

  • an item or component is missing; or

  • another fulfillment problem has occurred.

Please provide:

  • your order number;

  • a description of the problem;

  • photographs of the item and packaging when reasonably possible; and

  • any other information reasonably necessary for us to evaluate the issue.

Do not discard the item or its packaging until we have reviewed your claim and provided instructions.

Depending on the circumstances, the appropriate resolution may include:

  • replacement;

  • reshipment of a missing item or component;

  • refund;

  • partial refund;

  • return authorization; or

  • another mutually appropriate resolution.

No restocking fee will be charged for an approved return of an item that was shipped incorrectly or arrived damaged or defective through no fault of the customer.

Live Worms, Insects, and Other Beneficial Organisms

Urban Worm Movement does not currently ship live worms, insects, or other live beneficial organisms directly from our own facility. These products are fulfilled and shipped by independent Partner Suppliers.

Your purchase is made through Urban Worm Movement LLC, but suppliers of live organisms may have product-specific requirements relating to live arrival, delivery, temperature, reporting periods, photographs, replacements, or Dead on Arrival (“DOA”) claims.

These supplier requirements may affect how Urban Worm Movement processes a claim with the applicable supplier.

Reporting a Live-Animal Problem

If you experience a problem with a live worm, insect, or other live-organism shipment:

Email: hello@urbanwormmovement.com
Phone: 713-714-0894

Please provide:

  • your order number;

  • the date and approximate time the package was delivered;

  • a description of the condition of the shipment;

  • photographs or video of the shipment when reasonably possible;

  • photographs of the shipping container and packaging; and

  • any other information requested to document the claim.

Because live-animal claims can be time-sensitive, delays in reporting a problem may affect our ability to obtain a replacement, credit, or other remedy from the Partner Supplier.

Urban Worm Movement will communicate with the applicable supplier and coordinate the claim on your behalf.

Depending on the circumstances and applicable live-arrival terms, an approved resolution may include:

  • replacement of the affected live animals;

  • store credit;

  • refund;

  • partial refund; or

  • another resolution permitted under the applicable product terms and law.

Live worms, insects, and other live organisms generally cannot be physically returned once delivered.

Any product-specific live-arrival guarantee or DOA requirements displayed on the applicable product page form part of this Policy for that product.

Supplier-specific requirements do not eliminate rights or remedies that cannot legally be waived.

Partner-Fulfilled Products

Some products sold by Urban Worm Movement are fulfilled and shipped directly by independent third-party suppliers, including suppliers participating through Shopify Collective.

Partner-Fulfilled Products may:

  • ship from a different location;

  • arrive separately from other products in your order;

  • use a different carrier;

  • have separate tracking information; and

  • require returns to be sent to a supplier-designated return location rather than to Urban Worm Movement.

Partner-Fulfilled Returns

All customer return requests must begin with Urban Worm Movement unless we expressly instruct you otherwise.

Do not independently return an item to the supplier using an address found on the package, manufacturer's website, packing slip, or elsewhere unless Urban Worm Movement has instructed you to do so.

Partner Supplier arrangements may affect:

  • the return address;

  • return shipping procedures;

  • label availability;

  • inspection procedures;

  • restocking charges;

  • product-specific return restrictions; and

  • supplier processing requirements.

Urban Worm Movement will provide the customer-facing return instructions applicable to the order.

A Partner Supplier's internal return policy governs aspects of the relationship between Urban Worm Movement and the Partner Supplier. It does not automatically replace this customer-facing Policy or create a separate sales transaction between the customer and the Partner Supplier.

Product-specific return restrictions applicable to a Partner-Fulfilled Product may be disclosed on the applicable product page or elsewhere before purchase when reasonably available. Additional supplier processing requirements, return instructions, or return-location information may be provided during the return-authorization process.

Nothing in this section limits rights that cannot legally be waived.

Non-Returnable and Non-Refundable Items

Unless otherwise required by law or expressly stated in writing by Urban Worm Movement, the following categories are generally not eligible for return:

  • perishable goods, including plants, flowers, and food products;

  • live worms, insects, or other live organisms after delivery, except as provided under an applicable live-arrival or DOA claim;

  • custom or personalized products;

  • special-order products identified as non-returnable before purchase;

  • hazardous materials;

  • flammable liquids or gases;

  • digital products and downloads after access or delivery;

  • online workshops and self-paced tutorials after access has been provided;

  • gift cards, except where required by law;

  • merchandise specifically identified as Final Sale before purchase; and

  • workshop cancellations submitted after the applicable cancellation deadline.

A product being discounted or offered at a promotional price does not by itself make it non-returnable unless the product is clearly identified as Final Sale or otherwise non-returnable before purchase.

The exclusions above do not prevent a customer from contacting us about merchandise that arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Contact us before purchasing if you have questions about the return eligibility of a particular item.

Exchanges

We generally do not process direct exchanges.

If you need a different item, size, model, or variation, request a return authorization for the original eligible item.

After the return is approved, you may place a separate order for the replacement product.

For damaged, defective, or incorrect items, we may offer a replacement directly when appropriate without requiring the customer to place a separate order.

Refunds

After an authorized return is received and inspected by the appropriate return location, we will notify you whether the refund has been approved.

For Partner-Fulfilled Products, inspection may occur at the Partner Supplier's designated return location.

Approved customer refunds are processed by Urban Worm Movement LLC through the applicable Shopify transaction or other original payment process.

Unless otherwise required by law, approved refunds will generally be issued to the original payment method.

The amount refunded may be reduced by applicable:

  • restocking fees;

  • customer-responsibility return shipping charges;

  • non-refundable original shipping charges; or

  • other charges expressly permitted under this Policy and applicable law.

No such deduction will be made where a full refund is required by law.

After Urban Worm Movement issues a refund, your bank, credit card issuer, or other payment provider may require additional time to post the refund to your account.

Please allow up to 12 business days after the refund has been issued for your financial institution to process and post it.

Contact us if more than 15 business days have passed since you received confirmation that your refund was issued and it has not appeared in your account.

Order Cancellations

Cancellation requests should be submitted as soon as possible and no later than 5:00 p.m. Central Time on the date the order is placed.

Submitting a cancellation request before this deadline does not guarantee that the order can be canceled.

Orders may begin processing shortly after they are submitted. For Partner-Fulfilled Products, order information may be electronically transmitted to the applicable Partner Supplier shortly after purchase. Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is no longer available, the applicable return provisions of this Policy will apply after delivery, provided the product is otherwise eligible for return.

Cancellation Fee

Customer-requested cancellations that can be successfully completed may be subject to a 5% cancellation fee to help offset transaction-processing and administrative expenses.

The 5% cancellation fee will not apply when cancellation results from:

  • an item becoming unavailable;

  • Urban Worm Movement being unable to fulfill the order;

  • a Partner Supplier being unable to fulfill the order;

  • Urban Worm Movement or supplier error;

  • a shipping delay for which applicable law requires the customer to be given a cancellation and refund option;

  • duplicate or erroneous charges caused by our systems; or

  • any other circumstance in which applicable law requires a full refund.

If an order has already been fulfilled or shipped, it generally cannot be canceled and must instead be handled under the applicable return provisions.

Out-of-Stock and Unavailable Products

Inventory for some Partner-Fulfilled Products is maintained by the Partner Supplier and synchronized electronically with the Urban Worm Movement store.

Although we make reasonable efforts to display current inventory information, availability can change.

If an item becomes unavailable after you place an order, Urban Worm Movement may:

  • cancel the affected item;

  • contact you regarding available alternatives;

  • issue a refund for the unavailable item; or

  • provide another appropriate option.

If we cannot ship merchandise as promised and the order is canceled as a result, we will issue the refund required by applicable law.

No cancellation or restocking fee will be charged because an item became unavailable through no fault of the customer.

Shipping Delays and Unfulfilled Orders

Processing and delivery dates are estimates unless expressly stated otherwise.

If Urban Worm Movement or a Partner Supplier cannot ship an order within the promised or legally required timeframe, Urban Worm Movement will provide any notice, consent request, cancellation opportunity, refund, or other remedy required by applicable law.

A customer will not be charged a cancellation fee for exercising a cancellation right arising from a shipping delay when applicable law requires a full refund.

Workshop Cancellations

Workshop cancellation requests must be submitted at least three business days before the scheduled workshop date.

The following deadlines generally apply:

  • Saturday workshops: cancellation must be received by the preceding Wednesday.

  • Sunday workshops: cancellation must be received by the preceding Thursday.

Cancellations received after the applicable deadline are generally not eligible for a refund.

Urban Worm Movement may provide a credit, transfer, rescheduling option, or other accommodation at its discretion.

If Urban Worm Movement cancels a workshop, customers will receive a refund or other remedy offered by Urban Worm Movement.

Refunds Required by Law

Nothing in this Policy is intended to limit or waive a customer's rights under applicable federal, state, or local law.

If applicable law requires a refund, cancellation, replacement, or other remedy that differs from a provision in this Policy, the legally required remedy will apply.

Questions and Return Requests

For questions about returns, refunds, cancellations, Partner-Fulfilled Products, live-animal shipments, damaged items, or other order concerns, please contact:

Urban Worm Movement LLC

Phone number: 713-714-0894

Email: hello@urbanwormmovement.com

Mailing Address:  Urban Worm Movement, 8220 Louetta Rd, Suite 152A, PMB3, Spring TX 77379, United States

Please include your order number when possible.

Do not return merchandise to Urban Worm Movement or directly to a Partner Supplier without first receiving return authorization and instructions.